dated July 05, 2006
(Questions answered on career concerns)
Can you give me a few tips on how to attend a call centre interview?
S K Mohan Krishna
via email
At an interview always present yourself in the most professional manner; by this we mean attire, poise and good communication skills. Make sure you are familiar with the job specifications and requirements and be prepared to demonstrate your relevant skills.
Most interviews are competency based and a call centre interview is no exception. This means that candidates are asked a number of questions to test their practical knowledge and demonstrate their ability to cope with different situations.
So you need to be competent enough to answer questions relating to the situation. For instance, if asked how would you deal with a customer's complaint, make sure that your answer states what exactly needs to be done to help a customer deal with a particularly troublesome situation.
Ideally for a call centre interview you will need to brush up on areas relating to teamwork, handling customers and working under pressure.
What are the career prospects for applied environmental chemistry?
Rishi Vas
via email
There is a great demand for graduates in environmental chemistry in a variety of public and private sector organisations. A significant number of posts are available where a detailed and specialised understanding of the natural environment, the effects of pollution and the possible clean-up procedures are researched. Also important is the ability to analyze environmental samples and to interpret the significance of such analysis.
Graduates work in manufacturing industries as diverse as food, coatings, instrumentation, cosmetics, agrochemicals, petrochemicals, polymers and pharmaceuticals. Their role in these areas includes product testing and development, quality control and process design. Many also fill technical marketing positions in these industries. Graduates can also work in scientific consultancies, government or commercial research, analytical laboratories, and for police agencies as forensic investigators. Other employment areas include defence services, energy and mining.
What are the career prospects for marine biotechnology? Also, can you list some universities in the US and Australia offering an MS degree?
Rakesh K
Chennai
Graduates in the subject can find openings in medical and biotechnology research and development centres, companies, institutions and universities. With the progress in biotechnology, a growing concern about marine pollution, and implementation of marine resources in various areas of medicine and food technology, career opportunities for marine biologists are only growing.
Though the opportunities at present are mainly in academia and research, in universities and research organisations; private sector participation in marine biotechnology is also expected to increase with many multinationals setting up world-class biological research organisations.
The Alabama State University, California State University, University of Maryland are some of the universities in US offering an MS degree .You can also visit the website http://marinebio.org/MarineBio/Careers/USschools.asp for more details. For information on the universities in Australia visit the websites www.idp.com/excellenceaustralia/ environment/options/default.asp and www.uq.edu.au/study/docs/ international/IntUG-prog-science.pdf.
What are the career prospects for electronics and communication engineering?
Reshmita Neha
Chennai
Most ECE graduates are employed by telecommunications service providers, telecom companies, manufacturers of electronic and computer related products. They are employed in consulting firms, the government, banks, utility companies, and airlines as engineers, system analysts and technology support personnel. The nature of their job includes design, prototyping, manufacturing and marketing of electronic and consumer products, software development and system analysis, design, operation and maintenance of communications and computer networking systems.
[The FAQ column deals with career concerns addressed to the C&K Management Ltd. P.O. Box 2178, Secunderabad 500003 or emailed to faqs@cnkonline.com]
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