MISCELLENAEOUS
5 steps to gauge employee satisfaction
ELOBORATE employee satisfaction surveys are the "in" thing with
corporates now. An HR manager can gauge employee satisfaction
through the following five simple steps. All he needs is to keep
an open mind and be willing to accept criticism.
Energy
If the air around the office is crackling with energy and
enthusiasm then it definitely indicates that everyone is raring
to go!
The spring in the step definitely indicates that the person is
charged up to face a multitude of tasks. A spontaneous rendition
of the latest popular song while being alert and glued to the
monitor just indicates that the person is enjoying his job just
like one would a song and dance routine!
Smile
This curve is the most obvious indication of an employee's
satisfaction. Happy employees make for happy work environments.
The lack of a smile and an agitated demeanor clearly signals that
the employee is not happy about something within the company, be
it the individual's job, or the work environment.
Banter
Office banter roughly includes coffee table and lunchroom
conversations and general gossip. Keep track of the groups of
employees who gravitate together out of common interests. What is
being discussed at these places will help the HR department
effectively pinpoint the levels of satisfaction within the
office.
Willingness to take on extra
Employees who are happy with their jobs do not mind taking extra
loads of the same kind. Since they obviously enjoy what they are
doing, they do not mind the extra work once in a while!
Faithfulness to Deadlines!
Adhering to deadlines is not a problem when a job is executed
with enthusiasm. Lack of motivation coupled with lethargy is kept
at bay as the work is viewed not as burden but as fun.
All these indicators will prove effective only if the HR manager
takes pains to keep himself abreast of office happenings.
Expecting genuine feedback through form filling is asinine, as it
is the most sterile form of communication.
MALINI SURYANARAYANAN
maalini.mds@cxknetworks.com
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