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Companies across the globe recognise that in this era of cut-throat competition, their success depends exclusively on how well they serve the needs of their customers. For this reason understanding what customers really value assumes great ...

Miscellaneous

VIEWPOINT
Informal group dynamics impact output

Managers face situations when their teams do not meet the production standards without any apparent reason. The staff is well trained, resources intact and expectations reasonable; then what prevents employees from performing up to the mark? ...

Research suggests that employees all over the world are putting in more hours at work, and with being connected any time, anywhere are even bringing work home or working on the go. They are busy, yet most important priorities are delayed or ...

Working Trendz

Assertive behaviour helps handle criticism better

When faced with criticism, people often react emotionally. While some turn aggressive trying to fight back or defend their actions, others accept the feedback passively holding back their feelings of hurt. However, assertiveness is always a ...

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